dmClub Minimum Usage Policy

Minimum Number Usage Policy
dmClub Guides and Policies Index

Overall Policy

dmClub operate numbers that are "free for life", however numbers are in short demand, and a significant percentage of people are ordering numbers and then not using them ever, or stopping using them after a while. Part of the problem is caused by the fact that the numbers are free, and as a result people will acquire them without thinking, and also may not value them so highly even though these are some of the most sophiticated telecoms services in the world. There is only a finite quantity of phone numbers, and having unused or number-squatted numbers, causes inconvenience to all phone users, as national numbering schemes have to be reorganised, and phone numbers get longer.

Minimum Usage Policy

dmClub would like the numbers used for a minimum of 10 seconds within 7 days of signup, and at least 30 secs per calendar month. We would hope that customers would share our view that this is a very small usage, and that it is reasonable for us to regard the average number that does not achieve this level of usage to be unused.

Customer Options for Unused Numbers

i. Use the number Put at least 30 seconds of connected usage (to voicemail or a live call), in the next 2 weeks from notice.

ii. Return the number The customer indicates that the number will not be used, and it can be returned to stock for someone else to use. Please note that dmClub will not attach any stigma to the customer for doing this, and will not treat people who do this differently in the future, than if they had never had the number.

iii. Reserve the number dmClub can reserve the number for customers, so that if they have a particular future use for that number, but do not intend to use it immediately, they are not inconvenienced for this. There will be a small charge for this.

iv. Explain the exceptional circumstances to dmClub

Page ref dmClub/Policy/umrecycling Revision 22 April 2003